Policies

Completion time
Production time for the Gemstone and Everyday Simplicity Collection is 3-7 processing days and up to 14 days during peak holidays such as Christmas, Mothers Day or Valentines Day. Personalized jewelry takes more time so expect a production time of 14 processing days (not including shipping time). If you need it sooner, there is a rush processing fee at the end of checkout.

Refunds and Exchanges

So…you don’t love it? Now what?

        Custom/personalized Collection:

I do not accept returns or exchanges on personalized items because of the custom nature of the piece. Contact me to discuss your concerns so we can come up with a solution.

        Gemstone and Everyday Simplicity Collection:

We will gladly return or exchange any item from the Gemstone and Everyday Simplicity Collection within 7 days of delivery. Our goal is to make you fall in LOVE your Magpie Studio + Co.  jewelry. If you are not 100% satisfied, please contact me so we can discuss a solution.

Buyer is responsible for return shipping.

Payment
I accept payment through Paypal or directly though your credit card.  *Paypal is a method of sending and receiving money over the internet. It acts as both a credit card processing company and a bank. You do not need to have an account with Paypal in order to complete your purchase with Magpie Studio + Co.  If you do not have an account, just simply use your credit/debit card like any other online transaction. There is no fee for the consumer.

Shipping
All packages are sent in a bubble envelope to ensure safety. Shipping options are available in checkout.  Contact me prior to ordering if you would like to upgrade to Rush Processing.  I am not responsible for lost items, therefore insurance in encouraged.

International Orders
Unfortunately I cannot track orders out of the US. Please allow enough time to receive your jewelry. Customs can prolong your package delivery up to 6-8 weeks.  I cannot be held responsible for lost or delayed packages.