Production time for the Gemstone and Everyday Simplicity Collection is 3-7 processing days and up to 14 days during peak holidays such as Christmas, Mothers Day or Valentines Day. Personalized jewelry takes more time so expect a production time of 14 processing days (not including shipping time). If you need it sooner, there is a rush processing fee at the end of checkout.
Refunds and Exchanges
So…you don’t love it? Now what?
I do not accept returns or exchanges on personalized items because of the custom nature of the piece. Contact me to discuss your concerns so we can come up with a solution.
Gemstone and Everyday Simplicity Collection:
We will gladly return or exchange any item from the Gemstone and Everyday Simplicity Collection within 7 days of delivery. Our goal is to make you fall in LOVE your Magpie Studio + Co. jewelry. If you are not 100% satisfied, please contact me so we can discuss a solution.
Buyer is responsible for return shipping.
I accept payment through Paypal or directly though your credit card. *Paypal is a method of sending and receiving money over the internet. It acts as both a credit card processing company and a bank. You do not need to have an account with Paypal in order to complete your purchase with Magpie Studio + Co. If you do not have an account, just simply use your credit/debit card like any other online transaction. There is no fee for the consumer.
All packages are sent in a bubble envelope to ensure safety. Shipping options are available in checkout. Contact me prior to ordering if you would like to upgrade to Rush Processing. I am not responsible for lost items, therefore insurance in encouraged.
Unfortunately I cannot track orders out of the US. Please allow enough time to receive your jewelry. Customs can prolong your package delivery up to 6-8 weeks. I cannot be held responsible for lost or delayed packages.